iService is a customer engagement platform built for modern service lanes. Our mission is simple: help your team sell more recommended services by making it easier for customers to say “yes.” From technician-captured videos and photos to real-time texting and quoting, iService removes friction at every step of the service process.
Whether you're training technicians to record clear, trust-building content or automating how recommendations are shared with customers, iService ensures that approvals happen faster — and with greater confidence.
🔧 What Makes iService Different?
iService isn’t just another inspection tool — it’s a complete engagement suite designed to increase profitability and transparency. Here’s how:
- Technician media capture: Guided workflows help technicians shoot high-quality videos and photos of recommended work.
- Automated sharing: Media and inspection results are sent directly to customers — removing advisor bias and speeding up approvals.
- Streamlined approvals: Customers receive a professional, easy-to-use portal where they can review media, approve recommendations, and ask questions — all from their phone, without needing a call or relying solely on text.
- Integrated workflow tracking: Every repair order (RO) moves through a clear, linear process — making it simple to see what’s happening, what’s next, and what needs attention. Unlike other tools, iService provides real-time visibility that’s easy to follow for every role.
- Robust Lightyear integration: iService offers unrivaled integration with Lightyear — because we’re part of the same portfolio of products. It saves your teams time quoting, signing & archiving documents, accepting payments, and more.
🤝 Built for Dealership Teams
iService is used every day by:
- Service Advisors: Manage repair orders, communicate with customers, and track service progress.
- Technicians: Complete digital MPIs, capture compelling videos and photos, and update job statuses.
- Parts Agents: Fulfill internal requests and keep jobs moving.
- Service Managers: Oversee team performance, cycle time, and process adherence.
💡 What’s Included?
All iService subscriptions include essential customer engagement tools:
- Technician Videos & Photos
- Electronic MPIs (eMPIs)
- Two-Way Customer Texting
- Internal Team Chat
Depending on your subscription, you may also use iService for:
- Scheduling
- Mobile Check-in
- Digital Route Sheet
- Quoting and Pricing
- Checkout
🖥️ Works on Every Device
iService is web-based and optimized for your workflow:
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Technicians can use either:
- The web version at technician.iserviceauto.com
- The Android mobile app (available for download from the Play Store)
- All other roles use a custom dealership-specific URL optimized for desktop and tablet use.
Not sure which URL your team should use? Reach out to your Installation Manager or Support.
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