Service Training Material
Service Training Docs and Videos
- Lightyear Payments User Guide
- GM GMIN Requirements
- ERC Fixed Ops User Guide
- Service Write Up Window
- Service RO History Window
- Service Customizing Your RO Summary List
- General Ops We Owe Window
- General Ops Recent Window
- General Ops Customer Master Window Parts Dept Features
- Fixed Ops SOR Window in ERC
- ERC Overview Video
- Enterprise Retail Cloud Fixed Ops User Guide
- How to Copy a VIN to the Clipboard
- Creating a Service Appointment
- Editing an Existing Appointment
- Entering Miles Out
- Entering Miscellaneous Charges & Discounts
- Entering Miscellaneous Charges & Discounts
- Documenting a Change to an Estimate
- How to Create a Quick Op Code
- How to Delete a Job from an RO
- How to Edit an Op Code
- How to Find an RO
- How to Flag Technicians in an RO
- How to Print an RO
- Inserting a New Customer or Vehicle to Create an Appointment
- Moving Parts from One Job to Another
- Review RO History in Service
- New Security User in Lightyear
- Estimating Module Guide